Data Security
The PAGI Bank considers the security and privacy of account holders to be of utmost importance.


The PAGI Bank invests great efforts toward protecting customer details and allowing maximum flexibility when using bank systems, while placing an emphasis on all areas of data security.

This document is intended for customers and it contains recommendations and guidelines on issues relating to data security.

Recommendations and instructions for using the system 

Accessing the site – 
Enter the full URL for the Bank’s site: http://www.pagi.co.il

When the home page appears, select “PAGI On-line - Sign In”.
Please note: Do not access the Bank site through links provided to you via e-mail.

Site verification –

  • Site URL – It is important to ensure that the URL begins with https://www.fibi-online.co.il/web/pagi during the entire communication with the system.
  • Communications encryption – It is important to ensure that a closed lock or whole key (depending on the version of your browser) appears at the bottom of the window. This icon - will appear throughout your communication with the system. After double clicking the lock/key the digital certificate issued to the site will appear on the screen. Make sure that the issuing body is VeriSign and that the certificate was issued to the First International Bank.
  • Appearance and structure – Ensure that the general layout and appearance of the site are familiar to you.

Identification –

  • To access the system, enter your user name and password. These details are personal and should not be disclosed to others. When logging on to the system, we recommend that you ensure that no unauthorized people are in your presence.
  • Your personal password (including the initial password) is not to be disclosed to anyone, even people identified with the Bank (Please note: Bank representatives will never ask customers for their password). Should someone ask you for your password, do not disclose it and immediately report this request to the Support Center.
  • Do not save the user name and password as a computer file or near the computer.

Passwords –

  • Initial password – When first accessing "PAGI-Online", you will be required to change the initial password received from the Bank branch. This password is valid for 30 days of receipt. The password will be cancelled if it is not replaced within this period and you will have to contact the branch in order to obtain a new password.
  • Selecting a password – We recommend that you choose a password that is difficult to guess. Avoid using birthdates or names, and choose a password composed of a combination of letters and digits.
  • Changing a password – The system requires you to update your password every three months. However, you may change your password at any time. If you suspect that someone besides yourself knows your password to the system, change it immediately.
  • Password revocation – Should you enter an incorrect password more than four times in succession, your entry into the system will be revoked. To reactivate the password, contact the Support Center or reactivate your password independently via the Internet.

Date of previous access When you enter the system, the date and time of your previous session will appear. Verify that the displayed information is correct.

 

Ending activity in the "PAGI-Online" system –  Exit the system in an orderly manner by clicking the Exit key and closing the browser.

 

Saving data on your personal computer You can store your data in various formats (.pdf, .xls, .html etc). Please note - You are responsible for securing the data on your computer and any access thereto depends upon the level of security installed on your computer.


  • We recommend that you do not access your bank account from public locations.
  • We recommend that you access your account regularly and monitor the activity taking place therein.
  • General recommendations – 

    • We recommend that you install an anti virus program and make sure it is updated regularly.
    • We recommend that you update your operating system with updates that are published from time to time.
    • We recommend that you install a Personal Firewall program on your computer, and configure it as necessary.
    • We recommend that you install a Spyware program on your personal computer and that you update it as necessary.

    Technical Support –  

    For clarifications, questions, support and in any other case of doubt relating to data security, feel free to contact the Support Center.


    Technical Support – For clarifications, questions, support and in any other case of doubt relating to data security, feel free to contact the Support Center.

    Phishing – Online Fraud

    Online fraud is an attempt to obtain sensitive information, such as passwords, credit details, account details and more (by criminal elements), using electronic mail, forum postings etc.
    Methods of Identification

  • Any e-mail message requesting an immediate (sometimes urgent) response using details identifying the recipient.
  • Any e-mail message requesting users to press a link to an impostor website that resembles a site that you are familiar with.
  • An e-mail message containing spelling mistakes. Please note: The Bank does not send its customers any requests for personal details via E-mail.
    When a customer enters his personal identification details into the impostor site, they are immediately used for performing transactions in the real site, seemingly on behalf of the customer.
    How to defend against Phishing
  • Do not send private details over the e-mail, and especially not in response to a request that was not initiated by the customer.
  • Do not access the bank account through a link provided via e-mail or any message located elsewhere – but only by entering the familiar URL.
  • Do not surrender to any kind of business proposal.
  • Maintain confidentiality of your passwords.
  • Enter your e-mail address to familiar sites only.
  • Site verification as set forth in the Recommendations section.
  •  

    Data security measures in the “PAGI On-line” system

    • Access to the bank system is protected and controlled by a firewall, which allows access only to the services required by the system.
    • The data transmitted between the bank’s computer and your personal computer is encrypted using the 128 bit SSL encoding standard. The certificate for the site is provided by Verisign. 
    • The Bank operates and applies monitoring and control measures to system communications and registers all activities performed through the system.
    • Information security specialists perform ongoing risk assessments on Bank websites.
    • Access to the system is enabled only after entry of a user name and password. Entering an invalid password more than four times in succession when logging into the system will block the identification code from use of the system.
    • After fifteen minutes of inactivity, an automatic cutoff from the system will be executed, and you will be required to log on again.